Sunday, September 23, 2007
Saturday, September 22, 2007
Woman Won Over Verizon's False Bill Claims
Shaila Touchton, an Indian-decent woman, was very surprised one day when she received a bill from Verizon for $590 for calls to India, Colorado and New Jersey. When she complained to Verizon's customer service, they put her in a long hold for hours several times, and they still claimed that she owed them for those long distance and international calls.
Touchton has been using a particular calling card to make calls to India and other long distance calls, and always used the 1-800 number. She said she never did long distance and international calls directly from her phone, and moreover, the Colorado and New Jersey calls proved this bill wass false since she and her husband did not know anyone in those states.
After getting nowhere with the customer service, she finally contacted a media outlet in south Florida. As soon as the media outlet contacted Verizon, they credited her account for those disputed calls. However, even though they credited her back, they still belive that she accidently punched the wrong dial when using her prepaid phone card and got switched to Verizon's international calling plan.
Not saying this woman is lying but having been in this business for a while, there have been so many times people calling into the calling card customer service department saying that their local phone company charged them for calls they made using the prepaid phone cards. And 9 out of 10 times it is usually due to users' error, forgetting to dial the access number and just dialing directly. It is possible that Verizon made a mistake but it's also possible that she made a mistake.
Source:
http://www.tampabays10.com/news/local/article.aspx?storyid=63720
Sunday, September 16, 2007
Sprint Will Launch Airave Indoor Antena in Denver, Indianapolis
Sprint will begin to offer the Airave CDMA booster antenna, which is designed to be installed alongside a broadband internet connection similar to T-Mobile's new @Home service.
Unlike T-Mobile's offering, the Airave does not require new handsets, nor does it suffer from range and maximum user constraints, allowing three simultaneous users as well as providing a total useful range of 5000 square feet.
The unit will launch initially in the Denver and Indianapolis markets for $50, with monthly service fees of $15 dollars for a single line of service, and $30 dollars under family service plans.
Source: http://www.phonenews.com/content/view/2308/9/
